Return & Exchange Policy
- The right to return or exchange is guaranteed for all our customers and applies to all products offered on our store in 7 days from purchase.
- All products displayed on our website are subject to the return and exchange policy according to the terms and conditions stated on this page.
- A return or exchange can be made if the product is in its original condition at the time of purchase and still sealed in its original packaging.
- Requests for return or exchange will be approved within 3 business days.
- Once approved, the courier will reach the customer within 3–5 business days to complete the return or exchange process.
- To request a return or exchange, please send a message via WhatsApp to the number shown on the shipping label, or contact us through the Contact Us page on our website.
- Please take a photo of the product and send it along with your city, address, and order number, so we can replace it if the product is defective, damaged, or not as described.
- A full refund will be issued if the received product is completely different from the description provided on our website.
- We are not responsible for any customer expectations regarding product usage that are not explicitly mentioned on the product page.